These Terms of Service (the “Terms”) govern your use of the CardFlow platform. By completing signup you (the “Customer”) agree to these Terms with CardFlow (the “Operator”, “we”, “us”). If you are accepting on behalf of a business, you confirm you are authorised to bind it.
1. The service
CardFlow provides a hosted, multi-tenant inventory management system (IMS) and an optional online storefront, served on a subdomain of cardflow.uk. The features available to you depend on the plan and modules you select on the pricing page. We may improve or change the service over time; we will not materially reduce the core features of your paid plan during a billing period without notice.
2. Your account & responsibilities
You are responsible for the accuracy of the data you enter, for keeping your account credentials secure, and for all activity under your account. You agree to use the service lawfully, not to resell or sublicense the platform itself, and not to attempt to access other tenants’ data or disrupt the service.
3. Fees & billing
Subscriptions are billed in advance through our payment processor (Stripe). Any free trial or promotional period is stated at signup; unless cancelled before it ends, the subscription continues at the standard plan price. Fees are exclusive of VAT where applicable. If a payment fails, we may suspend the service after notice until the balance is settled.
4. Data & privacy
You are the data controller for the personal data you process through the service (for example, your staff and your customers). We act as your processor and handle that data under the Data Processing Agreement, which forms part of these Terms. Our handling of your own account information is described in our privacy notice.
5. Availability
We aim to keep the service available but provide it on a best-effort basis without a formal uptime commitment at this tier. We will give reasonable notice of planned maintenance where we can.
6. Suspension & termination
You may cancel at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate the service for material breach of these Terms or for non-payment. When a tenant ends, we follow our data-retention process: your data is retained during a deletion window so you can reactivate, and is then permanently erased.
7. Liability
To the extent permitted by law, our total liability arising out of or in connection with the service is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect or consequential loss, or for loss of profit, revenue, or data. Nothing in these Terms excludes liability that cannot be excluded under the laws of England and Wales.
8. Changes to these Terms
We may update these Terms; material changes increment the version shown above. We will give you notice of material changes, and your continued use of the service after the change takes effect constitutes acceptance.
9. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.